Refund & Cancellation Policy

Last updated: 15 October 2026

LeadFollowUp is a software service (SaaS). Nothing physical is shipped — your plan is switched on in your account straight after payment.

1. Free trial first

Every new business gets a free trial before paying, so you can see the service working on your own WhatsApp number. We never charge you automatically at the end of the trial.

2. Monthly plans and auto-renew

• Paid plans are prepaid and renew every 30 days by UPI Autopay or card, through Razorpay.
• You get a reminder before each renewal charge.
• You can cancel anytime in Settings → Plan & billing → Turn off auto-renew. No further charges are made, and your plan keeps working until the end of the period you paid for.

3. Refunds

• Plan fees and top-ups are not refundable once the period has started, except where the law requires.
• If you were charged twice, charged after cancelling, or charged for a failed payment, we refund the full amount. Write to us within 7 days of the charge.
• Approved refunds go back to the original payment method within 5–7 working days.
• WhatsApp message charges are billed by Meta directly to your own WhatsApp Business account. We do not collect them and cannot refund them.

4. How to ask

Email support@leadfollowup.in with your business name and the payment ID from your Razorpay receipt. We reply within 2 working days. See also our Terms and Contact page.

LeadFollowUp is a product of Yotrex Ventures (sole proprietorship), India.