Terms of Service

Last updated: 15 October 2026

These Terms govern your use of LeadFollowUp ("the service", "we", "us"). By creating an account or using the service you agree to them. "You" means the business that signs up and everyone it adds to its account. LeadFollowUp is a product of Yotrex Ventures, a sole proprietorship in India.

1. What the service does

LeadFollowUp connects to your own WhatsApp Business number through Meta's official WhatsApp Business Platform. It sends follow-up and offer messages you set up, replies to your customers with an AI assistant, tracks your leads, and alerts you when a customer is ready to buy.

2. Free trial

New accounts get a free trial (currently 7 days with a set number of leads and bulk messages, shown in the app). One free trial per business and per WhatsApp number. When the trial ends, your leads and chats are kept, but AI replies, automatic reminders and bulk sending pause until you choose a paid plan. We never charge you automatically.

3. Plans, payment and top-ups

• Plans are prepaid and renew automatically every 30 days by UPI Autopay or card, through Razorpay, until you cancel. You get a reminder before each renewal. Each plan includes a number of AI leads and bulk messages per 30-day period, shown on the pricing page and in Plan & billing.
• You can turn off auto-renew anytime in Plan & billing; your plan then runs until the end of the paid period. If a renewal payment fails, the service keeps working for 3 more days, then AI replies, reminders and bulk sending pause until you pay.
• An "AI lead" is one customer the service talks to or follows up with in a period, however many messages that takes.
• Unused leads and messages do not carry over. Top-ups last until the end of the current period.
• Upgrading starts a fresh 30-day period from the upgrade date.
• Fees are non-refundable except where the law requires — see our Refund & Cancellation Policy. Listed prices include 18% GST.

4. WhatsApp charges are billed by Meta (two bills)

WhatsApp message charges are set and billed by Meta (WhatsApp) directly to your own WhatsApp Business account, at Meta's rates. They are separate from our plan fee and we add no markup. You must keep a valid payment method in your Meta account; if Meta cannot charge you, messages may stop being delivered. Meta may change its rates, sending limits or rules at any time, and these apply to you directly.

5. Your responsibilities on WhatsApp

• Only message people who have agreed to hear from your business, and keep proof of that agreement.
• Honour opt-outs. Customers who reply STOP are blocked from further messages automatically.
• Follow Meta's WhatsApp Business, Commerce and Messaging policies and all applicable Indian laws.
• Meta may limit, pause or block your number for low quality or policy breaches. We cannot reverse Meta's decisions.

6. The AI assistant

The AI replies using the products, price ranges and details you give it. It is told never to offer discounts, final prices or commitments on your behalf, and to hand over to you when needed. AI can still make mistakes. You are responsible for keeping your product information accurate and for checking important conversations. You can pause the AI for any chat or for your whole account at any time.

7. Your data

• Your leads, chats and products belong to you. We process them only to run the service for you, as your data processor under India's Digital Personal Data Protection Act, 2023.
• We never sell or share your customers' data with other businesses.
• Data is processed by the providers that run the service: Meta (WhatsApp), Google (Gemini AI) and our hosting provider.
• You can export your leads at any time. You can ask us to delete your account and data; we do so within 30 days of a written request, except where the law requires us to keep records.
• See our Privacy Policy for details.

8. Acceptable use

Do not use the service for spam, fraud, harassment, illegal products or services, or anything that breaks Meta's policies or the law. We may suspend accounts that do, or that put our platform or other customers at risk.

9. Availability and liability

We work to keep the service running, but it depends on third parties (Meta, Google, our hosting provider) that we do not control, so it is provided "as is". To the extent the law allows, we are not liable for indirect losses, lost sales or lost data, and our total liability is limited to the fees you paid us in the 3 months before the claim.

10. Ending your account

You can stop using the service at any time; your plan stays active until the end of the paid period. We may end or suspend an account that breaks these Terms.

11. Changes

We may update these Terms. We will show the new date here and tell you in the app for important changes. Continuing to use the service after that means you accept them.

12. Law and contact

These Terms are governed by the laws of India, and courts in Maharashtra have jurisdiction. Questions: support@leadfollowup.in.

LeadFollowUp is a product of Yotrex Ventures (sole proprietorship), India.